Privacy Policy
Scope
This policy explains how SKW Systems Corp. ("Pangea", "we", "us") handles personal information when you visit our website, create an account, or use our outbound agents in Slack.
It covers the people who use Pangea. It does not cover how our customers run their own businesses. If you got an email that a Pangea customer sent, that customer decides what happens with your information. Section 4 explains our part in that.
Personal Information We Collect
Information you give us directly
- Account details: your name, work email, company, and role.
- Billing details: payment is taken by a third-party processor, who handles your card number. We keep a record of what you bought and when.
- Anything you write to us: messages in the Slack threads where the agent is working, support emails, and demo requests.
Information we collect automatically
- Usage data: pages viewed, features used, batches run, and approvals given.
- Device and log data: IP address, browser, operating system, and timestamps.
- Cookies and analytics: we use cookies to keep you signed in and to see how the site gets used. You can block cookies in your browser, though parts of the product may stop working if you do.
Information from the tools you connect
When you connect Slack or a CRM, we read what we need to do the work you asked for: the threads where the agent is mentioned, your workspace and user identity, and the account and contact records the agent needs to act on. We do not read channels the agent has not been added to.
How We Use Information
- Run the product: source prospects, draft sequences, and hold every outbound step for your approval.
- Keep a record of what was proposed, who approved it, and what went out.
- Bill you for the batches you run.
- Support you, fix problems, and improve the product.
- Send service messages, and product updates if you asked for them.
We do not sell personal information.
Prospect Data
Pangea sources contact details about the people your team wants to reach: name, role, employer, work email, and public profile links. For that data you decide who gets contacted and why, and we act on your instructions. You are responsible for having a lawful reason to contact them and for following the outreach rules that apply to you.
Every step that would reach a prospect stops and waits for someone on your team to approve it. Nothing sends on its own.
If you are a prospect and want your details removed from our systems, write to saul@pangea.sh.
How We Share Information
- Service providers who run parts of the product for us: hosting, data enrichment, email delivery, payments, and analytics. They may only use the data to do that work.
- Slack and your CRM, once you connect them.
- Legal: where the law requires it, or to protect our rights and the safety of our users.
- A buyer, if the business is sold or merged. We will tell you first.
We do not sell personal information and we do not share it for cross-context behavioural advertising.
Retention and Security
We keep account and approval records while your account is open, and afterwards for as long as we need them for legal, tax, or dispute reasons. We can delete your workspace data on request.
We use encryption in transit, access controls, and least-privilege access for staff. No system is perfectly secure, so we cannot promise this one is.
Your Choices and Rights
Depending on where you live, you may have the right to see, correct, export, or delete your personal information, or to object to some of what we do with it. Ask at saul@pangea.sh and we will respond within the time the law allows.
You can disconnect Slack or your CRM at any time, which stops us reading anything new from them.
Changes to This Policy
We will update this page when the product or the law changes. If a change matters to you, we will say so by email or in the product before it takes effect. The date at the top is when this version started to apply.
Contact
Questions about this policy go to saul@pangea.sh.
SKW Systems Corp.
16192 Coastal Highway, Lewes, Delaware, 19958